OUR FAQs


We know small charities. Really, in fact, we’ve delivered successful digital fundraising campaigns for over a hundred small charities, just like yours, for over ten years now.

We’ve created our own advertising and audience platforms with algorithms developed over the years to target the right people for you. These are huge audiences, built up over time, made up of donors with a history of engagement with charitable causes such as yours.

By combining this detailed knowledge and expertise with in-house ad platforms and technology, we can provide a low-risk, cost-effective but super successful service to help small charities to punch above their weight, boost their digital fundraising ambitions and achieve their online growth objectives.

We help you reach more supporters, increase visitors, track and target them, improve your Google ranking and gain valuable insight and recommendations all for just £300 a month.

Over the year, we achieve average returns on this investment of between £3 for every pound spent (3:1) all the way up to over £20 for every pound spent (20:1).

We deliver an average increase of over 6,500 visitors for each client.

But just to be clear, we’re only counting clients that have been with us for at least a year. And we measure results over one year.

It’s also important to understand that results will always vary between different charities. That’s because some just appeal to more people. But also, the quality of the website, the content on there, or even the overall user experience can make a significant different . But generally, every one of our clients sees ongoing improvements to their results each year.

Because good things take time.

When you get started, we plug you into our tools, set-up you up on our systems and make your campaigns live on our ad platforms. We research and identify the best audiences for your charity, and we continually refine the approach on an ongoing basis.

All this takes time: understanding and targeting your audience, factoring in seasonal fluctuations, and developing the very best approach and then finally delivering the most valuable recommendations for your charity won’t happen overnight.

But hey, after 6 months, we switch to a simple monthly rolling arrangement with the option to stop anytime by just giving a month’s notice. So it’s about as low risk as you can get.

Every month we provide you a detailed report which includes:

  • A summary with all the activity highlights for the month along with a list of recommended actions for you to think about
  • A breakdown of visitor numbers and impressions from mobile, desktop and tablet
  • A list of your best performing keywords
  • Key metrics covering previous 6 months, including clicks, impressions and click through rates
  • Details of the best performing ads and ad types
  • Our key focus for the new month

At the moment, we don’t provide direct log-ins to our central dashboard because it contains details of all clients, our audiences and our own insight and key learnings which we don’t share publicly.

But at any time, you can check these results using your own tools such as Google Analytics which will show you the increase in number of visitors to your website (and the sources), conversions, and improvements to your overall organic search engine rankings (SEO).

We’ve developed algorithms over time which help us to compile exactly the right keywords and search phrases that are relevant to you and your supporters. We can even target people who may be potential supporters as this helps to broaden your reach and strengthen your online brand presence in the longer-term.

We run multiple campaigns including generic on-going ones to protect your own brand keywords as well as others built around specific appeals & projects over the year which we direct to the right landing pages.

Depending on what’s working we create and use text, dynamic and even display ads to show across different Search Networks.

Yes, really! Because you’re a registered charity we can issue a VAT Exemption Certificate for you to complete so you won’t even have to pay VAT.

The price covers all the client and campaign set-up costs including the integration into our wider algorithms, on-going campaign management & optimisation; conversion tracking; performance reporting & recommendations.

Depends; for most clients we get them live within two weeks. Might take a bit longer but generally you’re on your way by the end of the first month.

We don’t really need too much from you to get you started. Invoicing details obviously, and if you haven’t run any form of online advertising before then we’ll set-up new accounts for you. If you already have accounts, we’ll arrange for access to these through you.

It’s easier than you think. There are 3 main things you need to have in place for your website:

  • Information about you and your work
  • Try to have at least one page which provides visitors with specific information on your work, including images and a way for people to donate.
  • A way for people to donate
  • It’s really easy to setup a free account with organisations like PayPal, Stripe and GoCardless and will enable you to accept credit cards and even allow people to setup regular direct debits to support your work.
  • A secure website
  • In practise this means getting an SSL certificate setup which your web developer or hosting provider can do easily.

This usually covers everything for most charities in most cases. You might still find that your website has speed or layout issues which can limit your effectiveness, but we can provide some guidance on your monthly reports to help you improve over time.

No problem, we raise over £23m every year for our charities, we can help you develop other routes and channels over time, when you’re ready. But let’s start here.

If you want to get going, then it’s simple: just send us your details using this contact form and we’ll get the ball rolling for you.


 

Caswell Science and Technology Park, Towcester, NN12 8EQ